Refund policy

Return & Refund Policy

Welcome to Navixaa. We want you to feel confident shopping with us. If you are not fully satisfied with your purchase, we are here to help with a simple and transparent return process.

Return Eligibility

We accept returns within 30 days of the delivery date for eligible items purchased from our store.

To qualify for a return, items must:

  • Be unused, unworn, unwashed, and in original condition
  • Include original tags and packaging
  • Be accompanied by proof of purchase or order confirmation

We proudly offer:

  • Free return shipping within the United States
  • No restocking fees
  • No final sale items

Return Process

To request a return, please contact our customer support team at Contact@navixaa.shop within 30 days of receiving your order.

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Once your request is approved, we will provide return instructions and a prepaid return shipping label.

Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 5–8 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges, if applicable, are non-refundable unless the return is due to our error, a damaged item, or an incorrect product received.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at Contact@navixaa.shop with:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will work quickly to resolve the issue at no additional cost to you.

Exchanges

We currently do not offer direct exchanges. If you would like a different size or style, please return the original item for a refund and place a new order.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if opened, worn, or damaged after delivery.

Cancellation Policy

Orders may only be canceled before they are processed or shipped. Once an order has been shipped, it must follow the standard return procedure.

Contact Information

Navixaa
Website: Navixaa.shop
Email: Contact@navixaa.shop
Phone: +1 609-291-5636
Address: 50 Franklin St, Buffalo, NY 14202, United States